Shipping Policy

Effective Date: 27.06.2025
Last Updated: 27.06.2025

At www.can-you.co.uk, we are committed to providing you with fast, reliable, and affordable shipping options. Please read our shipping policy below for details on delivery times, costs, and more.

🚚 Shipping Options & Delivery Times

United Kingdom (Mainland):

Standard Delivery: 2–4 working days – £3.99 or Free on orders over £50
Express Delivery: 1–2 working days – £6.99
Local Delivery (if applicable): Within 24–48 hours – Free or flat fee

International Shipping:
We currently ship to selected countries. Delivery times vary by destination (usually 5–10 working days). Shipping rates are calculated at checkout.

Note: Delivery times are estimates and may vary due to carrier delays, customs, or seasonal demand.

📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays).
You will receive a confirmation email once your order has been placed, and a tracking number once it has been shipped.
In case of high order volume or stock issues, we will notify you by email.

🌍 Customs, Duties & Taxes

For international orders, customers are responsible for any customs fees, taxes, or import duties imposed by their country. www.can-you.co.uk is not responsible for delays caused by customs processes.

❌ Missed or Failed Deliveries

Please ensure your shipping address is accurate at checkout. Failed deliveries due to incorrect or incomplete addresses may incur additional charges.

🔁 Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us within 7 days of delivery.
Provide your order number and photos (if applicable).
We will investigate with the courier and offer a suitable resolution (refund or replacement).

📩 Contact Us

If you have any questions regarding shipping, feel free to contact us:

Email: office@can-you.co.uk
Website: www.can-you.co.uk